Terms of Service

Acceptance of Terms

By accessing and using the varnexolti.top website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service constitute a legally binding agreement between you and varnexolti.top d.o.o., a company registered in Croatia.

If you do not agree to abide by the above, please do not use our service. Your continued use of our website and services following the posting of changes to these terms will be deemed your acceptance of those changes.

Company Information

These terms govern your use of services provided by:

Service Description

varnexolti.top provides enterprise customer experience management platforms and related services designed to help businesses improve customer satisfaction, engagement, and retention. Our services include analytics platforms, omnichannel communication tools, experience optimisation solutions, and implementation support.

Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access to our services. Scheduled maintenance, updates, and unforeseen technical issues may temporarily affect service availability.

User Obligations

By using our services, you agree to comply with all applicable laws and regulations and to use our services only for lawful purposes. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Prohibited Uses

You agree not to use our services:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of our services

Account Security

You are responsible for safeguarding the password and all activities that occur under your account. You agree to immediately notify us of any unauthorised use of your account or any other breach of security.

Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of varnexolti.top d.o.o. and its licensors. The service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

User Content

You retain ownership of any intellectual property rights that you hold in content that you submit to us. However, by submitting content to our services, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate, and distribute such content in any media for the purpose of providing our services.

Copyright Protection

We respect the intellectual property rights of others and expect our users to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us.

Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service. By using our service, you agree to the collection and use of information in accordance with our Privacy Policy.

We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For detailed information about our data practices, please review our Privacy Policy.

Payment Terms

Payment terms for our enterprise services are outlined in individual service agreements. All fees are exclusive of taxes, and you are responsible for paying all applicable taxes in connection with your use of our services.

Billing and Invoicing

Services are typically billed in advance on a recurring basis as specified in your service agreement. Late payments may result in service suspension or termination.

Limitation of Liability

In no event shall varnexolti.top d.o.o., its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

Service Warranties

Our services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our services or the information, content, materials, or products included on our services.

Limitation Amount

Our total liability to you for any damages arising from or related to these terms or our services shall not exceed the amount you have paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless varnexolti.top d.o.o. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Effect of Termination

Upon termination, your right to use the service will cease immediately. If you wish to terminate your account, you may simply discontinue using the service and notify us of your intention to terminate.

Data Retention After Termination

Following termination, we may retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements, in accordance with our Privacy Policy and applicable data retention requirements.

Governing Law

These Terms shall be interpreted and governed by the laws of Croatia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Jurisdiction

Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Split, Croatia. You consent to the personal jurisdiction of such courts.

EU Consumer Rights

If you are a consumer residing in the European Union, you may have additional rights under applicable consumer protection laws, which these terms do not seek to exclude or limit.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the service.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us: